A lifted ridge in a storm lets rain into a two-storey attic
What homeowners notice
After a thunderstorm, the homeowner sees a stain spreading across a second-floor ceiling and hears dripping inside a closet wall. The ridge cap has lifted along one slope, and the rain has been running down the rafters into the insulation above the ceiling.
What we do
The crew covers the lifted ridge from a safe position, then goes into the attic and removes the wet insulation along the rafter line. A moisture meter maps the wet framing, and the closet wall is opened at its base to check the cavity behind the stain.
What to expect
The water is out of the attic and the cavity, the framing is drying to readings, and the homeowner has dated photographs and a written list for the roofer and the claim.
4-6 hours for the cover and first removal typical visit
A limb has come down during a windstorm and broken through the roof decking above the hallway. The shingles around the hole are lifted, and water is running down the hall ceiling each time it rains.
What we do
The crew confirms the limb has been removed by a tree crew before it works under the opening. It covers the hole with a sealed temporary cover, removes the wet insulation beneath, and dries the hallway ceiling and the rafters on either side. It returns after the next rain to check the cover.
What to expect
The cover holds through the next storm, the ceiling and framing dry to readings, and the roofer has the record of what the limb opened and what was dried.
5-7 hours, with a later return visit typical visit
Heavy rain fills a crawl space under a Daleville house
What homeowners notice
After a long afternoon of rain, the homeowner notices a musty smell coming through the floor vents. The ground under the house has standing water, and the floor in the back bedroom feels soft.
What we do
The technician checks the access and the wiring before entering. Standing water is pumped out, the wet insulation hanging from the joists is removed, and air movers and a dehumidifier are set up from the access opening. The vents are checked and a low grade is noted.
What to expect
The standing water is gone, the joists dry to readings over several days, and the floor is patched only after the subfloor reads dry. The grading finding goes to the homeowner for a contractor to address.
A water heater in a hall closet has leaked from its fitting and filled the drain pan. The water has run over the lip and soaked the closet floor and the base of the wall behind the unit.
What we do
The power and the water supply are shut off at the heater before anyone works near it. The pan and floor are emptied, the wet trim is removed, and a section of drywall at the base is opened to check the wall behind. The subfloor is dried and the readings are recorded.
What to expect
The closet floor dries back to normal readings, the wall cavity is checked and dry before closing, and the homeowner has the readings and a note for the plumber who replaces the fitting.
Storm rain under a back door soaks the kitchen floor in Toomsuba
What homeowners notice
Rain has run across the yard and under the back door during a heavy storm. The kitchen floor has water along the cabinet toe kicks, and the vinyl has lifted at the edge near the door.
What we do
The water is extracted from the floor, and the toe kicks are removed where they are wet. The vinyl is lifted at the wet edge to check the subfloor, and air movers and a dehumidifier are set up. The door threshold is checked for the gap the water used.
What to expect
The subfloor is dried to readings, the vinyl is reinstalled once the floor is dry, and the homeowner has a note of the threshold gap for a carpenter to close.
5-6 hours for extraction and the first removal typical visit
A floor drain backs up into a bathroom in Enterprise
What homeowners notice
A floor drain in the bathroom backs up during a heavy rain, and wastewater spreads across the tile and under the vanity. The homeowner has kept everyone out of the room and called the line.
What we do
The drain is cleared by a plumber before the cleanup starts, so the water stops coming up. The cleanup crew removes the wastewater, bags the porous material such as the bath mat and the lower part of the vanity, and cleans and treats the tile and the subfloor surfaces that stay.
What to expect
The room is dried to readings, the drain is confirmed running by the plumber, and the homeowner has a written list of what was removed and what was kept.
A cracked gutter drops water at one wall of a Scooba house
What homeowners notice
A damp patch has appeared on the inside of a bedroom wall after each storm. The outside gutter above that wall is cracked, and water pours at the same spot each time it rains.
What we do
Moisture readings on the inside wall map the wet area, and the crew opens a small section at the base to check the framing and the cavity. The gutter is noted as the source, and the cavity is dried before the wall is closed.
What to expect
The cavity reads dry before the wall is closed, the gutter repair is passed to a contractor the homeowner chooses, and the readings show the wall held no water after the drying.
3-4 hours for readings and one small opening typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
